What are the responsibilities and job description for the Hotel Front Desk Clerk position at Holiday Inn University Center?
The Holiday Inn University Center is looking for a friendly Front Desk Agent to join our amazing team! A Front Desk Agent is responsible for making all guests feel welcome. As an Agent you are also responsible for a variety of tasks including but not limited to the following;
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and provide information about services, rates, and amenities.
- Verifying guests' registration information
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Arrange specialized services for VIP customers
- Must be available weekends and holidays
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Gainesville, FL 32601: Relocate before starting work (Required)
Work Location: In person
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