What are the responsibilities and job description for the Part-Time Hotel Front Desk Agent position at Holiday Inn Virginia Beach - Norfolk Hotel &...?
Job Overview:
We are seeking a professional and customer-focused Front Desk Agent SuperStar to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional service and creating a positive experience from check-in to check-out.
Needed:
One Front Desk Agent Needed for: AM (7A-3P) Saturdays & Sundays
One Front Desk Agent Needed for: PM (3P-11P) Saturdays & Sundays
One Front Desk Agent Needed for: Overnight (11P-7A) Saturdays & Sundays
Responsibilities:
- SuperStar Positive Attitude
- Greet guests upon arrival and ensure a smooth check-in process
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations, changes, and cancellations
- Process payments and maintain accurate guest accounts
- Provide information about hotel services, facilities, and local attractions
- Maintain a tidy and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Qualifications:
- SuperStar Positive Attitude
- Previous experience in hospitality or related field is preferred
- Strong communication and interpersonal skills
- Knowledge of hotel management software systems
- Ability to work flexible hours, including nights and weekends
- Multilingual abilities are a plus
- Proficiency in phone systems and phone etiquette
- Excellent guest relations skills
Join our team as a Front Desk Agent SuperStar and be part of creating memorable experiences for our guests.
Job Type: Part-time
Pay: $14.00 - $18.00 per hour
Expected hours: 10 – 30 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Overtime
- Rotating weekends
- Weekends as needed
- Weekends only
Ability to Commute:
- Virginia Beach, VA 23462 (Required)
Work Location: In person
Salary : $14 - $18
