What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Holiday Inn?
Job Overview:
We are seeking a friendly and professional Front Desk Clerk/Night Auditor to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a timely manner
- Assist guests with reservations, room changes, and other requests
- Handle guest complaints or concerns with patience and professionalism
- Maintain a clean and organized front desk area
- Complete night audit procedures, including reconciling daily transactions and preparing reports
- Ensure compliance with hotel policies and procedures
- Collaborate with other departments to ensure guest satisfaction
Requirements:
- Previous experience in customer service or hospitality preferred
- Excellent phone etiquette and communication skills
- Multilingual abilities are a plus
- Familiarity with phone systems and hotel software is desirable
- Strong problem-solving skills and the ability to handle difficult situations calmly
- Ability to work independently as well as part of a team
- Flexibility to work night shifts, weekends, and holidays as needed
- High school diploma or equivalent required; additional education in hospitality management is a plus
We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about delivering exceptional guest service and have the necessary skills to excel in this role, we would love to hear from you.
Please note that all positions at our company are paid, including internship positions.
Job Type: Full-time
Pay: $13.00 - $13.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Ability to Relocate:
- Marshall, MI 49068: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
