What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn?
Job Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring guest satisfaction. If you have excellent communication skills, a positive attitude, and enjoy working in a fast-paced hospitality environment, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor upon arrival - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Answer phone calls and respond to inquiries in a timely manner - Assist guests with reservations, changes, and cancellations - Handle guest complaints or concerns with professionalism and resolve issues promptly - Maintain accurate guest records and ensure confidentiality of personal information - Process payments and maintain a balanced cash drawer - Collaborate with other hotel departments to ensure smooth operations Skills: - Excellent customer service skills with a friendly and approachable demeanor - Strong communication skills, both verbal and written - Proficient in using phone systems and hotel management software - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Bilingual skills (if applicable) to assist international guests is a plus - Knowledge of hospitality industry practices and guest relations - Attention to detail and ability to handle cash transactions accurately We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional service to guests and thrive in a dynamic hospitality setting, we encourage you to apply for the position of Front Desk Agent.
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Relocate:
- Saint Simons Island, GA 31522: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
