What are the responsibilities and job description for the Front Desk Agent position at HOS Management?
Overview
We are seeking a friendly and professional Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out processes. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Operate phone systems to manage incoming calls, take reservations, and respond to guest requests promptly.
- Maintain an organized front desk area, ensuring that all materials are stocked and readily available.
- Assist with guest relations by addressing any concerns or complaints in a professional manner.
- Collaborate with other hotel departments to ensure smooth operations and excellent guest experiences.
- Uphold the hotel's standards of hospitality management by providing personalized service to each guest.
Qualifications
- Previous experience in a front desk role or similar position within the hotel industry is preferred.
- Strong phone etiquette and communication skills are essential for effective guest interactions.
- Bilingual or multilingual abilities are a plus, enhancing our ability to serve diverse guests.
- A background in hospitality management is advantageous but not mandatory.
- Excellent organizational skills with attention to detail in managing guest information and requests.
- Ability to work flexible hours, including weekends and holidays as needed.
- A friendly demeanor with a passion for providing outstanding guest services is essential for success in this role.
Join us as we create memorable experiences for our guests through exceptional service!
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Saint Augustine, FL 32084 (Required)
Ability to Relocate:
- Saint Augustine, FL 32084: Relocate before starting work (Required)
Work Location: In person
Salary : $16
