What are the responsibilities and job description for the Owner Relations Manager position at Holiday Isle?
Job Overview:
We’re seeking a dynamic, hard-working team member to join our Owner Relations Team. The Owner Relations Manager is responsible for overseeing a portfolio of clients, with an objective to both retain clients and grow the portfolio. This key team player will serve as a primary point of contact and will be expected to provide prompt, excellent, and respectful customer service to our property owners. You will work alongside a team to ensure all properties are well maintained and are ready to address the needs of owners promptly.
Job Responsibilities:
- Communicate with property owners daily through phone, text, email and in-person meetings. Provide clear and effective communication to understand owners’ needs, preferences, and feedback.
- Build and maintain rapport with property owners.
- Manage all facets of new owner and new property on-boarding.
- Attend new property inspections.
- Responsible for maintaining property records.
- Review and assess monthly owner statements to ensure accuracy and transparency of charges.
- Complete routine inspections of all properties.
- Seamless teamwork with operational liaison to relay property specific information.
- Encourage and promote the company's Core Values, Mission, and Vision.
Goals of an Owner Relations Manager:
- Maintain a 93% Owner Retention Rate, with a goal of 95% or greater.
- Respond to all owner requests within two hours of receipt during business hours or within two hours of business opening on the next business day if call is expected after-hours.
- Obtain satisfaction scores from 100% of owners.
- Contact all owners at least once per month to continue to build rapport.
Schedule:
This is a full-time position located in Destin, FL but may require you to travel to Fort Walton Beach or Miramar Beach. Standard work hours are based on business needs within the hours of 9 am and 6 pm. This role may also involve occasional on-call weekend shifts, which are rotated among the owner relations team. Weekends and Holiday's are required on a seasonal basis.
About Us:
Holiday Isle Properties aims to attract, hire, and cultivate the area's best talent!
Holiday Isle Properties has been a premiere gateway to Destin for the past 40 years by surpassing visitors' expectations during their stay. In a business where returning guests reign supreme, we take pride in our impeccable customer service, our small-business atmosphere, and our ability to offer the best prices around.
Holiday Isle Properties offers a distinct array of vacation homes, condominiums, townhomes, and more. We have everything from one-bedroom condos to six-bedroom beach homes, as well as properties to accommodate all your boating needs.
Holiday Isle Properties is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Holiday Isle Properties makes hiring decisions based solely on qualifications, merit, and business needs at the time.
