What are the responsibilities and job description for the Parts Manager position at Holiday World RV?
Job Title: Parts Manager
Location: Dallas/Mesquite
Company: Holiday World of Dallas
About Us:
Holiday World of Dallas is a premier RV dealer, serving the Dallas/Fort Worth area with a commitment to delivering exceptional customer service and high-quality RV products. We offer a comprehensive range of recreational vehicles, parts, and accessories to meet the needs of RV owners. As we continue to grow, we are looking for a dynamic and experienced Parts Manager to lead our parts department and ensure seamless operations.
Position Overview:
The Parts Manager will be responsible for overseeing the day-to-day operations of the parts department, ensuring that parts and accessories are available, properly stocked, and delivered in a timely manner to meet customer demands. The Parts Manager will manage inventory, staff, and customer service to optimize the department’s performance, while maintaining high standards of quality and efficiency. This position requires strong leadership, organizational, and communication skills, along with a passion for the RV industry.
Key Responsibilities:
- Parts Department Management:
- Oversee the daily operations of the parts department to ensure smooth functionality and excellent customer service.
- Manage parts inventory, including ordering, receiving, stocking, and maintaining accurate records of all parts and supplies.
- Ensure that all parts and accessories are displayed neatly and organized in the parts store for easy access and efficient sales.
- Work with manufacturers and suppliers to ensure timely availability and delivery of parts.
- Team Leadership and Development:
- Supervise, train, and motivate parts department staff to achieve sales goals and provide excellent customer service.
- Schedule and assign daily tasks to staff, ensuring efficient workflow and customer satisfaction.
- Conduct performance evaluations and provide ongoing training to enhance team knowledge of RV parts and customer service skills.
- Customer Service Excellence:
- Assist customers in identifying parts and accessories for their RVs, providing expert guidance and advice.
- Address customer inquiries, concerns, and complaints professionally and promptly to ensure high satisfaction levels.
- Work with the service department to coordinate parts availability for repairs and service needs.
- Inventory Management:
- Maintain accurate inventory levels, track parts usage, and prevent overstock or stockouts.
- Monitor and analyze parts sales trends to forecast demand and adjust inventory accordingly.
- Utilize inventory management software to track orders, sales, and returns.
- Sales and Profitability:
- Develop and implement strategies to drive parts sales, meet revenue targets, and maximize profitability.
- Identify new sales opportunities and proactively reach out to customers regarding parts promotions and seasonal sales.
- Ensure proper pricing and margin management for all parts and accessories.
- Vendor and Supplier Relations:
- Build and maintain strong relationships with parts suppliers and vendors to ensure competitive pricing and favorable terms.
- Negotiate pricing, discounts, and returns to maximize the department’s profitability.
- Stay informed about new products and industry trends, integrating them into the inventory as needed.
- Compliance and Reporting:
- Ensure all parts department operations are in compliance with company policies, industry regulations, and safety standards.
- Prepare and submit regular reports on inventory levels, sales, and departmental performance to senior management.
- Manage warranty and return processes for parts and accessories.
- Other Responsibilities:
- Assist in the development and execution of marketing initiatives to promote the parts department.
- Maintain the cleanliness and organization of the parts department area.
- Perform other duties as assigned by management to contribute to the overall success of the dealership.
Qualifications:
- Previous experience as a Parts Manager, Parts Specialist, or similar role in the RV, automotive, or related industry preferred.
- Strong knowledge of RV parts, accessories, and maintenance practices.
- Proven leadership abilities with experience managing a team.
- Excellent customer service and communication skills.
- Strong organizational and problem-solving abilities.
- Ability to manage and track inventory using industry-standard software.
- Proficient in Microsoft Office and other related software.
- High school diploma or equivalent; some college education or certification in automotive or RV-related fields is a plus.
- Ability to lift and move heavy items as needed (up to 50 lbs).
- Ability to work in a fast-paced, deadline-driven environment.
What We Offer:
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Employee discounts on parts and RV services.
- A positive work environment with opportunities for growth and advancement within the company.
If you are passionate about the RV industry and have the experience and leadership skills to manage a high-performing parts department, we encourage you to apply for the RV Parts Manager position at Holiday World of RV.
To Apply:
Please submit your resume and cover letter through our website or contact our HR department for more details.
