What are the responsibilities and job description for the Service Receptionist position at Holiday World RV?
Service Department Receptionist
If you are customer service oriented and happen to love recreational vehicles, then our dealership has the perfect job for you! The Service Receptionist serves as the first point of contact for service customers, ensuring a welcoming and professional experience. This position supports the service department by answering phones, scheduling appointments, greeting customers, handling administrative tasks, and coordinating with service advisors and technicians to maintain a smooth and efficient workflow.
DUTIES/RESPONSIBILITIES
- Accurately and efficiently enter client information into company database
- Assists Service Manager with daily duties.
- Answer and routing all Service Department incoming phone calls.
- Review, scan, sort, file, and upload files.
- Perform all scanning of documents into database.
- Performs varied and basic typing, clerical functions.
- Monitor Accounts Receivables and post payments.
- Assist Service Advisors with daily duties.
- Perform other related duties assigned by the supervisor / manager
SKILLS/REQUIREMENTS
- Resourceful and proactive work style with strong sense of ownership.
- Ability to organize and handle multiple tasks with flexibility and accuracy.
- Works well both independently and as part of a team.
- Problem solving and analytical skills.
- Are flexible to business needs and changing requirements.
- Demonstrate initiative and "eager to help" attitude.
- Demonstrate a positive attitude, professionalism and courtesy.
- Must be dependable and Reliable.
- Proficiency in MS Office with expertise in Microsoft Word, PowerPoint and Excel.
- Superior organization skills and dedication to completing projects in a timely manner.
- Basic accounting experience and/or knowledge.
EDUCATION
High School Diploma Required.
PHYSICAL DEMANDS
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS
Benefits include medical and dental insurance, 401K retirement savings plan with company matching, vacation time, holidays, company paid continuing education and training.
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
About our Dealership
Holiday World is a growing company that is looking for quality individuals to join our team of professional employees. Our company has grown over the past 20 years from 35 employees to more than 280 today. We value our employees and recognize that they are our greatest asset. As we continue to grow, we are looking for career minded, goal driven individuals that are willing to work hard and accept the challenge of the opportunity.
