Demo

Veterinary Customer Service Representative

Holistic Veterinary Healing
Germantown, MD Full Time
POSTED ON 3/30/2025
AVAILABLE BEFORE 5/29/2025

Holistic Veterinary Healing (HVH) is a companion animal veterinary hospital in Germantown, MD that is looking for an outgoing, easy-going, competent, caring, and compassionate Veterinary Customer Service Representative (CSR) to join our growing practice. HVH is a team-oriented environment that provides compassionate care to our patients and clients.

The CSR is responsible for making our clients feel welcome, answering phones, making appointments, and checking clients out after their appointment with one of the Veterinarians or Veterinary Technicians. The essential functions are as follows:

  • Answer phones, make appointments, and check out clients.
  • Prepare and label medications to be sent home with the patient.
  • Teach clients how to administer medication at home.
  • Maintain animal records and billing information.
  • Organize, label, and restock supplies, medications, and retail products.
  • Retrieve the mail and prepare and send packages.
  • Refill refreshments stand and maintain an orderly reception area.
  • Fill prescription re-orders and prepare invoices.
  • Other duties as assigned.

General computer skills are required, i.e. proficiency in Microsoft Office, use of the internet, experience with practice management software, and email/texting.

We are looking for someone with some college and some veterinary experience who loves animals, is a good communicator, flexible, detail-oriented, computer savvy, and interested in holistic treatments. Each member of the team is expected to wear scrubs and maintain a neat professional appearance.

This is a full-time position of 4 to 5 days or approximately 32 - 40 hours per week. The hours of work and days will vary from Monday through Friday, between 9:30 a.m. and 6:30 p.m., Saturday 8:30 a.m. - 2:00 p.m. Flexibility is crucial. Benefits include PTO and holiday pay after one year, Simple IRA, annual bonus, discounted products and services, and reasonable work hours.

Holistic Veterinary Healing is an Equal Opportunity Employer.

Please forward the following information to Careers.HVH@gmail.com:

  • a cover letter explaining why you think you are the best candidate for this position
  • a current resume
  • your salary requirements
  • list of references, preferably including previous supervisors for reference checks

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 32 – 40 per week

Benefits:

  • Employee discount
  • Retirement plan

Schedule:

  • 8 hour shift
  • Weekends as needed

Work Location: In person

Salary : $17 - $19

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