What are the responsibilities and job description for the Maitre D' Hotel position at Holland America Group?

Maitre D' Hotel

Department : Restaurant

Employment Type : Fixed Term Contract

Location : Global

Reporting To : Hotel Director

Description

The Maitre D' Hotel is responsible for managing and overseeing the entire service department, ensuring the smooth operation of the vessel's dining outlets, bars, and lounges. This includes planning and scheduling for all service staff, Outlet Managers, and utilities to optimize performance and productivity, with the goal of achieving the highest overall results and ratings. The Maitre D' Hotel fosters positive working relationships with all Heads of Departments and is accountable for supervising, training, and evaluating all restaurant and bar operations.

Main Responsibilities

Guest and Team Member Experience

Positively contributes to guest statisfaction, by building interpersonal relationships with the guest. Proactively helps to resolve all service and product deficiencies and follows up on guest comments. As a brand advocate, assists guest, providing accurate information.
Leads and effectively communicates with Team Members, Managers, and Guests.

Operational Effectiveness and Managing Resources

Creates an atmosphere of success within the Restaurant and Bar department with the primary focus on delivering excellent service and maximizing guest satisfaction. Manage quality control processses within operations.

Respond efficiently and accurately to guest complaints and feedback, includes the acknowledgement and appreciation of positive guest feedback.

Regularly review service quality and share open and facts with Hotel Director and Corporate supervisors on all service-related topics and action plans for improvement.

Administer perfromance review and feedback as per Seabourn standards.

Ensure that all service staff and managers are scheduled as per standards.

Manager & control operational costs and identify measures to improved financial perfromance.

Ensures that all outlets are set up according to company's operational manuals and SOPs. Implement new policies, protocols as directed by Head Office.

Ensures that promotions & career development are dealt with in accordance with established procedures.

Team Engagement and Communication

Maintains a good working relationship with your team, all other departments, Managers & Superiors.

Speaks up to share ideas or information on important issues.

Demonstrates teamwork with the team and all other departments.

Safety and Compliance

Ensures compliance to safety protocols of public health as defined by internal processes, external, and governmental regulations. Maintains a safe and healthy work environment by following organization standards and sanitation regulations.

Regularly participates in onboard safety trainings & procedures.

Always complies with all Fleet Safety regulations, including mustering guests

NOTE : In addition to the performance items listed in this Role Description, the team member also performs any other duties as assigned by Senior Management or Head Office. Maitre D' Hotel, is part of the Management team, takes part in all related functions as per cruise layout. Therefore, functions, duties, obligations, and activities may change at any time, with or without notice.

All duties and responsibilities are to be performed by the Company's standards and uncompromising Commitment to the Safety and Sustainability of our Environmental.

Qualifications

Education :

Possess a diploma from an international recognized hotel school or university.

Experience :

A minimum of Five years' experience as F&B Manager, onboard a five start cruise ship or luxury hosptiality establishment like hotels, high street restaurants or exclusive clubs

Knowledge, Skills & Abilities :

Managing & operating restaruatant systems e.g., Micros, Silverwhere, MXP, CrunchTime and Symphony.

United States Public Health rules and regulations

HACCP

Physical Demands & Travel

Physical Demands : For the safety of yourself and others on board certain physical abilities shall be maintained.

Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift.

Must maintain physical fitness to perform tasks associated with job.

WORK CONDITIONS :

Working on a cruise ship is very different from any land-based occupation. Working hours are

longer and work is more intense due to the constant demand of the guests. You have to be very

flexible in your working hours, which on occasion might have to be changed due to unforeseen

circumstances. The Maritime Labour Convention of 2006 however strictly regulates these.

Apart from the working hours there are strict rules which all members of the ship's company

need to adhere to as stipulated by the Master's standing orders. You work in close proximity

with your fellow crewmembers and therefore respect among all is essential

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