What are the responsibilities and job description for the HAL -Deck Manager‐ Accommodation position at Holland America Line?
Description
Deck Manager is responsible for exceptional housekeeping services provided in the guest accommodation areas and related duties as assigned. Inspects and takes necessary action on cleanliness and condition of all guest areas and service locations. They ensure compliance to policies and standards within their section. Supervises and leads a team of Stateroom Stewards and Assistant Stateroom Stewards.
Key Responsibilities
- Manage all operational aspects of the staterooms, corridors, HK pantries and steward stations on assigned decks, ensuring cleanliness, proper maintenance and presentation standards are always maintained as per HAL standards, under the direction of the Assistant Executive Housekeeper.
- Inspect daily: guest staterooms, corridors, HK pantries and steward stations for cleanliness, maintenance, and setups as per established HAL standards. Inspections are to be carried out both during the morning service and evening service and corrections made to any deficiencies found.
- Maintain accurate record keeping, report all maintenance issues in the appropriate system and follow up promptly on all maintenance deficiencies to ensure prompt completion.
- Monitor and enforce compliance to all public health related cleaning and sanitization
- ensuring that all team members have supplies for operational needs.
- Manage the baggage collection and distribution process on assigned decks. Ensure efficient and prompt operation. Ensure that no baggage is left behind on assigned decks and report missing luggage, if any, to the Assistant Executive Housekeeper.
Required Experience
Preferred college or university degree / diploma in hospitality management related field preferred. International equivalent suffices.
Minimum 3‐year leadership experience in the hospitality industry showing progressive growth in responsibility. Preferred 1‐year of shipboard experience within the Housekeeping Services environment.
Cruise industry experience is preferred though not essential.
Minimum 3‐year leadership experience in the hospitality industry showing progressive growth in responsibility. Preferred 1‐year of shipboard experience within the Housekeeping Services environment.
Cruise industry experience is preferred though not essential.
Critical Professional related Technical Skills; Computer Skills
Working knowledge of computers and the ability to navigate within a variety of software programs such as Excel, Word and PowerPoint.
Preferred experience with shipboard/hospitality related software, including but not limited to, AIMS, iInspector, Micros/Fidelio, Crunchtime, etc.
About Holland America Line
Holland America has been showing guests the world’s rare and renowned treasures for over 150 years. The premium cruise line calls on more than 450 ports in nearly 100 countries across all seven continents and offers itineraries ranging from short getaways to around-the-world Grand Voyages. On board Holland America’s perfectly sized ships, guests will find fresh regional cuisine featuring locally sourced ingredients while enjoying the cruise line’s award-winning, personalized service. Once the sun goes down, they’ll have their pick of music venues boasting some of the most recognizable names in the industry: B.B. King’s Blues Club; Rolling Stone Lounge; and Billboard Onboard. Holland America is based in Seattle, Washington.
