What are the responsibilities and job description for the Denali Rail Host position at Holland America/Princess Alaska-Yukon Land Operations?
Denali Rail Host
Department : Guest Services
Employment Type : Seasonal - Full Time
Location : Rail Services
Description
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
We believe travel has the power to open minds and build connections. In this role, you will share your knowledge as the Rail Division's Traveling Concierge, sharing all the amazing tours and features of our land-based operations in Denali National Park.
Responsibilities
- Accompany a range of up to 88 guests per train car, may have up to 3 cars assigned based on scheduled shift.
- Give suggestions for dining, entertainment, optional excursions, and the following day's itinerary.
- Communicate with Denali area lodges regarding any special requests pertaining to the hotel, dietary, and mobility issues that may affect standard operating procedures at the lodge or with third-party vendors.
- Effectively manage manifests to keep an accurate record of tour availability for future dates.
- Routinely presents information for up to 88 guests at a time on a microphone.
- Complete handwritten tour sale vouchers fully and legibly.
- Regular entry of tours into a POS (point of sales) system.
- Complete all necessary paperwork such as daily reports, luggage counts, and sales reports.
- Assist in the reconciliation of all tour sales.
- Assist with Food & Beverage operations when needed.
Requirements
Knowledge, Skills, & Abilities :
Benefits
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
