What are the responsibilities and job description for the Property Claims Specialist position at Holland America/Princess Alaska-Yukon Land Operations?
Property Claims Specialist
Department : Guest Services
Employment Type : Seasonal - Full Time
Location : Fairbanks Transportation and Guest Services
Description
We are a collaboration of Holland America Line and Princess Cruises, innovators in Alaska tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, motor coaches and domed rail cars for the best Alaska experience available. Our guests experience both comfort and adventure that is truly unmatched.
Responsibilities
- Responsible for processing delayed and damaged luggage / property claims filed in Fairbanks, AK.
- Provide customer service to follow up on all claims filed and search for lost claims.
- Present claim procedures to guests as needed.
- Communicate regularly with other divisions regarding delayed and / or missing luggage / personal property.
- Creates, maintains and prepares reports for local office as well as for both Holland America Line and Princess Cruises Corporate Departments.
- Prepares luggage for shipment.
- Responsible for communicating with ship staff and 3rd party vendors regarding the shipping of luggage.
- Assist in general luggage operations at various locations within Fairbanks.
- Assist guests and employees with general questions and inquiries.
Requirements
Knowledge, Skills, & Abilities :
Benefits
