What are the responsibilities and job description for the Customer Service Associate position at Holland, L.P.?
The individual in the position is required to have working knowledge of all the below functions to include but not limited to:
- Take customer inquiries and orders.
- Enter customer purchase orders, change orders, and reconciles sales order edit.
- Updates orders and releases to warehouse.
- Prepares and forwards shipping papers to warehouse.
- Prepare and submits customer invoicing to Holland’s Accounting department
- Interfaces with purchasing/materials on customer requirements.
- Research, cost, price, & quote international equipment spare parts.
- Thoroughly address & resolve customer complaints & problem orders (NCR’s/RMA’s).
- Distribute order/contract information, internally or externally, as required.
- Investigates pricing discrepancies, short payments.
- Contribute to the Continual Improvement of the customer service department.
- All other duties as assigned
- Standing, walking, bending, and sitting for extended periods are required to perform basic office functions.
- Ability to lift up to 15 pounds is regularly required for filing and other record keeping duties.
- Vision must be sufficient for inputting data into a computer.
- Keyboarding skills that reduce the risk of carpal tunnel and other office related injuries.
- Indoor office environment/hybrid work environment
- May occasionally enter shop or warehouse
- High School graduate or equivalent.
- 3 years Customer Service experience.
- Proficient in Word, Excel (charts and graphs)
- Microsoft Outlook system knowledge/experience.
- IFS system knowledge desirable.
- Excellent organizational skills with attention to detail.
- Strong problem-solving skills.
- Positive attitude & strong work ethic.
- Strong oral and written communication skills.
- Good interpersonal skills in dealing with customers, employees, management, and vendors.
- Ability to work in team environment.
- Must maintain a valid driver’s license and abide by our Corporate Fleet Policy.
