What are the responsibilities and job description for the Customer Care Specialist position at Holland Roofing?
CUSTOMER CARE SPECIALIST
Job Description
As a Customer Care Specialist, you will be integral part of the wholesale flower bulb distribution with DeVroomen. Our primary customers are landscape contractors, professional growers, and garden centers. The Customer Care Specialist will be responsible for entering data, managing customer service issues, and participating in the in-house sales efforts. The ideal candidate will need to possess a positive attitude and be customer service oriented, have strong communication skills, and enjoy talking to people daily.
Responsibilities and Duties:
- Acquire full knowledge of all DeVroomen Programs
- Manages main phone line and transfers calls
- Work with customers to resolve issues
- Collaborate with Production Team to resolve issues
- Follow up with existing customers to build relationships and upsell on our products
- Communicate with sales staff and customers about orders (sold out, quantity change, etc.…)
- Maintain updated records
- Prepare and mail bid books and other sales materials
- Assist online and walk-in customers
Administrative Tasks:
- Manages main phone line and transfers calls
- Maintain updated records
- Prepare and mail bid books and other materials
Additional responsibilities and duties as required to support the team when requested
Qualifications:
- Excellent computer skills
- MS Office power user: utilizing Microsoft Excel, Word, Outlook, Google Drive,
- Excellent verbal and telephone skills
- Strong problem-solving skills
- Attention to detail
- Excellent written and verbal communication skills
- Planning and organization skills
- Professionalism and integrity
- Teamwork and relationship-building
- Goal oriented
- Experience in B2B Sales
Must pass a Background check.
