What are the responsibilities and job description for the Senior Manager, Core Applications position at Holley Performance?
The Senior Manager, Core Applications is responsible for overseeing and enhancing the organization’s ERP/WMS ecosystem. This leader will ensure alignment with business objectives, drive operational excellence, and champion ITIL and ITSM best practices. The individual will lead a team of application specialists and collaborate with cross-functional stakeholders to ensure the efficient and effective use of enterprise applications. This role will also be key in assisting the organization in transitioning from an on-premises solution to a fully cloud-hosted solution and partnering with the vendor to provide services to the enterprise.
Key Responsibilities:
ERP/WMS Management:
Oversee the administration, maintenance, and optimization of the organization’s ERP (Enterprise Resource Planning) and WMS (Warehouse Management System) platforms.
Collaborate with business units to gather requirements, identify opportunities for process improvement, and implement solutions.
Ensure system reliability, scalability, and performance to meet business needs.
Cloud Transition Leadership:
Lead the transition from on-premises systems to a fully cloud-hosted ERP/WMS solution.
Partner with vendors to design, implement, and support cloud-based services for the enterprise.
Develop strategies and roadmaps to ensure a seamless migration with minimal disruption to business operations.
ITIL & ITSM Leadership:
Serve as a champion for ITIL (Information Technology Infrastructure Library) and ITSM (IT Service Management) best practices.
Establish and maintain processes for incident management, problem management, change management, and service request fulfillment.
Drive a culture of continuous improvement within the IT team and across the organization.
Team Leadership:
Manage and mentor a team of application specialists and analysts, providing guidance and support for their professional growth.
Foster a collaborative and innovative team environment to deliver high-quality solutions.
Set performance goals and conduct regular evaluations to ensure team success.
Stakeholder Collaboration:
Partner with key business stakeholders to align application strategies with organizational goals.
Act as the primary point of contact for escalations related to core applications.
Facilitate training and knowledge sharing to promote user adoption and maximize system utilization.
Project Management:
Lead or support application-related projects, ensuring they are delivered on time, within scope, and on budget.
Coordinate with vendors and external partners for system implementations, upgrades, and support services.
Develop and maintain project documentation, including business cases, project plans, and post-implementation reviews.
Compliance & Security:
Ensure compliance with regulatory and security requirements related to enterprise applications.
Collaborate with the cybersecurity team to safeguard application environments against threats.
Budget Management:
Manage the budget for core applications, including licensing, maintenance, and development costs.
Identify opportunities for cost optimization while maintaining high levels of service quality.
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field. Master’s degree preferred.
8 years of experience in IT application management, including ERP and WMS systems.
Proven experience with ITIL/ITSM frameworks and practices.
Strong understanding of ERP/WMS systems (e.g., SAP, Oracle, Microsoft Dynamics, Manhattan Associates, etc.).
Exceptional leadership and team management skills.
Excellent communication and interpersonal skills, with the ability to engage with technical and non-technical stakeholders.
Project management experience, including familiarity with Agile and Waterfall methodologies.
Strong problem-solving and analytical skills.
Preferred Qualifications:
ITIL v4 Certification.
Experience with cloud-based ERP/WMS solutions.
Familiarity with data integration tools and techniques.
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