Receptionist/Assistant Closing Paralegal

Description

Holliday Ingram’s mission is for everyone in South Carolina to experience a closing done right. Holliday Ingram puts our clients first by communicating well, proactively solving problems, and honoring their momentous occasion. We are deeply vested in creating lasting relationships and aim to deliver the highest level of trust, personalized service and client satisfaction. We are a relationship-driven company searching for a dedicated team member to join our Spartanburg office as an Assistant Closing Paralegal.

As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming atmosphere for our clients, guests, and employees alike. This position combines reception duties with assisting in the real estate closing process. The ideal candidate will have excellent communication and customer service skills, as well as the ability to multitask and prioritize tasks effectively. If you enjoy interacting with people and thrive in a fast-paced environment, we would love to hear from you. 

Assistant Closing Paralegal Job Summary:

This position is responsible for assisting clients and gathering documents necessary to conduct a successful real estate closing; directing their questions and concerns to the appropriate person to receive support.

Specific Responsibilities:

• Greet clients in a friendly and professional manner.
• Manage multi-line/digital phone system to answer calls and ensure they get the answer needed or directed to appropriate and responsible party. 
• Take accurate messages and forward to appropriate party.
• Monitor conference rooms, lobby and other client spaces for cleanliness and ensure conference rooms are equipped for closings.
• Obtain necessary documents prior to meetings and closings as needed.
• Receive, coordinate, and deliver all mail and packages in a timely manner.
• Call clients and agents as necessary to inform them of issues and schedule/confirm appointments. 
• Assign and open new orders received according to the process provided.
• Order office supplies to maintain office and equipment in proper working order.
• Manage the coordination of multiple appointments at one time to ensure privacy and to ensure that visitors are directed to the appropriate place.
• Manage items for pick-up by clients and/or agents.
• Gather and review documents from clients, agents and third parties to assist Closing Paralegal and Closing Attorney prepare for closing. 
• Other duties as assigned.

Requirements

• High school diploma or equivalent required; Associate degree or higher preferred. 
• 2 years of experience in a customer service or client-facing role, preferred.
• Attentive and proactive in predicting needs and creating solutions.
• Excellent verbal and written communication skills.
• Ability to remain calm and composed in stressful situations. 
• Excellent time management and organization skills.
• Strong technical skills including managing large amounts of data, retrieving records, and managing tasks related to files.
• Strong customer service skills.
• Professional appearance and attitude. 
• Proficient in Microsoft Office Suite.

Compensation & Benefits

Holliday Ingram is pleased to offer highly competitive wages, group health insurance (including vision, dental and LTD), 401K, paid time off and holidays, along with a collaborative work environment, growth opportunities, and other great perks. 

Holliday Ingram Core Values

LOVES THROUGH SERVICE ~ LISTENS WITH HUMILITY ~ LEADS IN INTEGRITY