Slot Service Attendant

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

- Schedule: Open Availability; hours depend on business needs. Expect working days on weekends. 

Responsible for circulating through an assigned area of the casino floor along with other team members to monitor guest service; handle all guest questions, problems, and requests in order to assist in reaching profitability, guest satisfacation, workforce strength, and compliance goals. 

- Ensure all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance with departmental standards.

- Handle the payment of all manual, hand-paid slot machine jackpots.

- Answer questions related to slot machines as well as general property information.

- Promote features of the Slot Player's Club and assist in Slot promotions, as required.

- Sign up guests into the Slot Player's Club.

- Investigate and resolve issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems.

- Exchange large bills (currency) for smaller at the request of guests.

- Assist with additional technical and service issues, as required.

- Perform routine preventative maintenance on slot machines and related equipment as deemed necessary.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

- High School Diploma/GED; 1-2 years of experience or equivalent combination of education and experience. 

- Must be at least 18 years of age

- Previous experience in Casino or Hospitality industry preferred.

- Must have the ability to read, write, and speak English.

- Must have the ability to respond to common inquiries or complaints from guests.

- Must have the ability to read and interpret documents, such as manuals.           

- Must have the ability to present information and respond to questions from employees and guests.

- Must have the ability to perform basic math skills.

- Must have the ability to solve practical problems and deal with a variety of situations.

- Basic computer knowledge.

- Must qualify for any credentialing requirements of the Pennsylvania Gaming Control Board. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. 

- Walking 100% of the time.

- Lifting/moving maximum of 25 lbs.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Salary : $25 - $35