Integrated Total Absence Management Coordinator - Client Dedicated

Job Description

The Integrated Total Absence Management Coordinator at Avant will act as the liaison for Division HR Partners/Disability Coordinators and the Corporate Benefits Team, focusing on disability, leave, and life insurance. This role involves managing leave processes, ensuring ADA compliance, and providing necessary accommodations to individuals with disabilities. Due to access to sensitive employee data, TSA clearance is required.

Key Responsibilities

Disability and Leave Management:

• Serve as the point of contact for Leave of Absence (LOA) team members, ensuring case resolution and adherence to company policies.
• Facilitate the ADA leave process, from initial request to return to work, coordinating with team members, managers, HR partners, and external vendors.
• Review medical documentation to determine eligibility for ADA accommodations and ensure compliance with ADA guidelines.
• Maintain accurate and confidential records of ADA requests and accommodations.
• Process PPL approval notifications and ensure the creation of bonding leave claims.
• Run weekly and monthly reports to track PPL usage and upcoming expirations, notifying HR Partners and Payroll of any remaining balances.
• Access and initiate FMLA claims for lost time workers’ comp cases.
• Run monthly reports to track workers’ compensation claims and ensure compliance with FMLA.
• Notify members of upcoming LTD eligibility and send necessary documentation.
  
  

Claim And Benefits Coordination

• Discuss and research claim questions and escalations.
• Provide claim decision notices to specific division HR Partners.
• Review weekly STD claims reports for potential LTD transitions and notify relevant parties.
• Notify claimants of LTD closure via email.
• Provide system and plan training for new HR team members.
• Generate and provide ad-hoc and ongoing reports as needed.
  
  

Life Insurance Administration

• Complete and submit death claim forms.
• Review weekly EOI reports and ensure alignment with current coverage in Workday.
• Assist members with Port/Convert applications and model scenarios as needed.
  
  

Qualifications

• Bachelor’s degree preferred or equivalent education and experience.
• 5 years of relevant work experience in leave of absence administration in large organizations (preferably multi-unit).
• CLMS certification preferred but not required.
• Proficiency in MS Office Suite.
• Strong knowledge of FMLA, ADA, COBRA, and state disability laws.
• Excellent customer service, conflict resolution, and communication skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Maintain strict confidentiality and professional conduct.
  
  

Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Avant makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Avant will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you —we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs —Avant is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!
  
  

Avant is an Equal Opportunity Employer.