IT Support Specialist II

Job Description

We are looking to add an IT Support Specialist III to join our Information Technology team in Waukee, IA. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!

Here’s a Little Bit About Us

In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.

Essential Responsibilities

• Research and resolve the most difficult and complex problems that other help desk levels have been unable to resolve.
• Analyze and identify trends in issues and work closely with other IT departments or third-party vendors to device preventative solutions.
• Manage and coordinate service request tickets for onboarding and offboarding employees, access requests, hardware, software, and portable devices.
• Provide guidance to business units on IT policies and best practices.
• Train end-users how to set up and fully utilize new technologies.
• Install, configure, and perform routine maintenance on company hardware and system solutions.
• Participate in technology projects to evaluate and implement new technology, create documentation and train tech support teammates.
• Provide and coordinate technology for scheduled events with business units.
• Create documentation as needed for end-users and update accordingly for procedural purposes.
• Test and deploy software packages and Windows OS updates/patches.
  
  

Qualifications

• Education: Bachelor’s degree in Information Technology preferred.
• Experience: 3-5 years of desktop or second tier support in an Information Technology Department.
• Skills & Technical Competencies: Advanced knowledge of MS Office, Windows operating systems, and troubleshooting techniques with software and hardware. Invests in the development of technical knowledge, understands business needs to make informed decisions and deliver technology solutions, including effective related processes and procedures. Ability to efficiently identify problem(s), leverage resources to determine root cause(s) and propose and implement solutions or make improvements.
  
  

Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!
  
  

Holmes Murphy & Associates is an Equal Opportunity Employer.

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