What are the responsibilities and job description for the Service Titan Dispatcher/Customer Service Representative position at Holsenback Service Inc?
*Overview*
We are seeking a dedicated and professional Customer Service Representative and Dispatcher to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in the areas of Service Technician management, . Your ability to effectively communicate and resolve issues will be crucial in maintaining strong customer relationships and ensuring operational efficiency.
*Duties*
- Respond promptly to customer inquiries via Service Titan
- Utilize phone systems and transportation management systems to manage customer accounts and track service requests.
- Assist customers with HVAC related questions, including dispatching and transportation planning.
- Provide accurate information regarding HVAC services and solutions.
- Collaborate with internal teams to resolve customer issues efficiently and effectively.
- Maintain detailed records of customer interactions and transactions in our database.
- Identify opportunities for process improvements to enhance the customer experience.
*Experience*
- Previous experience in a customer service role is preferred, particularly within the HVAC industry
- Strong phone etiquette skills with the ability to communicate clearly and professionally.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent problem-solving skills and a proactive approach to addressing customer needs.
- Experience working with Service Titan is reccomended as we are currently switching to their program
Join us in delivering outstanding service and making a positive impact on our customers’ experiences!
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Phone etiquette: 3 years (Required)
- Customer service: 2 years (Required)
Ability to Relocate:
- Monetta, SC 29105: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $15