What are the responsibilities and job description for the Service Advisor - HOLT Truck Centers position at Holt Truck Centers of Texas LLC?
Job Description
Job Description
This position is responsible for assisting the customer in regard to truck & trailer service repairs.
Essential Functions :
Acts as the first point of contact by greeting and consulting with the customer on service needs
Opens work orders and assigns job repair to a service technician
Communicates customer repair requests to technicians
Organizes and sells quotes to the customer
Handles repair order charges, warranty validations, submissions, and follow-ups
Communicates with the customer during all stages of repair service
Completes all necessary paperwork to complete a repair work order for closing and final billing
Assists in handling customer complaints and concerns
Identifies comebacks and resolves the issue to the customer’s satisfaction
Treats customers fairly and demonstrates our commitment to superior customer service
Accepts hours call service to meet customer needs
Communicates job progress to supervisor and customer as needed
Projects professionalism with both internal and external customers, including personal appearance
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Requires regular and punctual employee attendance
Performs other duties as assigned
Knowledge, Skills, and Abilities :
Knowledge of heavy-duty On-Highway truck operation
General knowledge of mechanical / technical terminology
Knowledge and proficiency with current computer software, related hardware, and common dealership computer systems
Must have an outgoing, friendly personality, superior communication, and exceptional customer skills in customer service
Excellent time management and organizational skills
Ability to negotiate customer complaints to a satisfactory resolution
Ability to work independently and as part of a team
Ability to read, write, and understand information
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to establish and maintain effective working relationships
Education and Experience :
High school diploma or equivalent required; additional continued education such as specialized / technical training or some college courses preferred
More than two years of work-related experience in a service department is required. Five or more years of experience preferred
CDL – Class A or B preferred
Physical Requirements :
A significant amount of time spent sitting
Constant movement and use of hands, this position requires good manual dexterity
Communication with customers and constant communication with co-workers
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to inspect work visually
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Lifts and moves materials and equipment up to 50 lbs.
Work Environment :
Regularly works indoors around moving mechanical parts
May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Requires wearing common protective or safety equipment
Exposure to high noise levels
Works in extremely bright or inadequate lighting
Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
Exposure to minor burns, cuts, bites, or stings
Disclaimer :
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
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