What are the responsibilities and job description for the Hospital Registration Specialist position at Holton Community Hospital?
Full Time
Monday - Friday
8:00 a.m. - 5:00 p.m.
About the Role:
The Hospital Registration Specialist plays a crucial role in ensuring a smooth and efficient patient registration process at Holton Community Hospital. This position is responsible for collecting and verifying patient information, which is essential for accurate medical records and billing. The specialist will serve as the first point of contact for patients, providing them with necessary information and support to navigate their healthcare experience. By maintaining a high level of professionalism and empathy, the specialist contributes to patient satisfaction and overall hospital efficiency. Ultimately, the role is vital in facilitating a seamless transition for patients from registration to receiving care.
Minimum Qualifications:
- High school diploma or equivalent. required.
- Strong attention to detail and accuracy in data entry.
Preferred Qualifications:
- Associate's degree in health administration or a related field.
- Previous experience in a healthcare setting or customer service role.
- Familiarity with medical terminology and insurance processes.
- Experience with electronic health record (EHR) systems.
Responsibilities:
- Greet patients and their families upon arrival, ensuring a welcoming and supportive environment.
- Collect and verify patient demographic and insurance information accurately and efficiently. Primary registration location is hospital outpatient services. Will occasionally assist in the Family Medicine Clinic and Emergency Department.
- Input patient data into the hospital's electronic health record system, ensuring compliance with privacy regulations.
- Assist patients with any questions or concerns regarding their registration and insurance processes.
- Coordinate with medical staff to ensure timely and accurate patient flow within the hospital.
- Maintain patient confidentiality in accordance with HIPAA guidelines.
Skills:
The required skills for this position include:
- Strong communication and interpersonal abilities, which are essential for interacting with patients and their families in a compassionate manner.
- Attention to detail is critical, as the specialist must accurately collect and input patient information to avoid errors that could impact care.
- Organizational skills are also important, as the specialist will manage multiple tasks simultaneously while ensuring a smooth registration process.
- Preferred skills, such as familiarity with medical terminology, enhance the specialist's ability to communicate effectively with healthcare providers.
Overall, these skills contribute to a positive patient experience and the efficient operation of the hospital's registration department.
Benefits:
We offer a complete, comprehensive benefit package that includes:
- Health
- Dental
- Vision
- Life
- Retirement Savings with Employer Match
- Health Savings Accounts, with Employer Match
- Flexible Spending Accounts, Medical & Dependent Care
- Supplemental Coverages including Short-Term & Long-Term Disability, Accident, Hospital Confinement, Cancer
- Paid Time Off
- Employee Assistance Program
- And most importantly, we offer a flexible work environment that supports a healthy work-home life balance.
