Case Manager - New Hope Community Center

BE THE ANCHOR OF HOPE AND CHANGE AT HOLY CROSS SERVICES

Working for Holy Cross Services isnt just a job, its a mission! We believe in the safety and joy of family. Our work is family-focused, as are our benefits: Holy Cross offers free health insurance for our employees AND their family members.

Position Overview:

Intermediate level position, which oversees shelter Participants and activities using Evidenced Based and Trauma Informed case management methods to facilitate and motivate Participants toward permanent housing and positive change. Maintains a caseload of single individuals and/or families and supporting them in obtaining permanent housing.

Requirements:

Practices the Agencys treatment model, ethics, standards of conduct and procedures.

Committed to continuing professional growth by reading various forms of Agency or professional literature, attending

scheduled Agency orientation, training classes, workshops and cross training by observing groups and staff.

Reports all program information to supervisors or assigned persons based on policies and procedures, including Coordinated

Entry staff or other program teams to be used for housing and program planning. This will include emotional challenging situations.

Responsible for de-escalating participants and guiding persons needing crisis assistance and using training, tools and

sound judgement to minimize challenging or aggressive behaviors.

Responsible for monitoring medications as prescribed by medical professionals and following medication monitoring policy.

Responsible for teaching, modeling, practicing, supporting and articulating the Agencys treatment philosophy to clients,

volunteers, donors and other staff.

Responsible for completing and documenting accurate participants intakes.

Responsible for communicating agency procedures and expectations, including housing expectations to clients.

Responsible for positive and professional interactions with participants, staff, volunteers, donors and agency partners.

Responsible for providing and documenting referrals to other community services, appropriate for client support and care.

Responsible for providing education, training, and coaching to participants regarding establishing and maintaining permanent

housing

Responsible for learning and accurately inputting data into the Homeless Management Information System (HMIS).

Responsible for developing and monitoring, with assigned Participants, an individualized case management plan including

identifying any barriers to establishment of permanent housing and methods/activities to address each barrier.

Committed to solving problems with participants and other co-workers to ensure a positive and productive working environment.

Maintain community relations with key community partnerships including but not limited to law enforcement and community

mental health.

Support the facilitation and document all safety Performs other duties related to the essential duties of the position and within the individuals capabilities as assigned by ones supervisor.

Benefits:

• Employer-Funded
  • Health Benefit Options
  • Wellness Benefits
  • Employee Assistance Program
  • Virtual Mental Healthcare
  • Public Loan Service Forgiveness Program (Student Loan Forgiveness)
  • Generous time off including paid holidays and personal days.
  • Employer paid short- and long-term disability & life Insurance.
  • Employee Assistance Program
• HCS also offers employee-paid benefits at group rates:
  • Dental
  • Vision
  • Flexible Spending Account (FSA) Health Care and Dependent Care
  • Health Savings Account (HSA) Health Care and Dependent Care
  • Voluntary Life Insurance (you, your spouse, and/or child(ren)
  • Accident, Hospital Indemnity, and Critical Illness Insurance
  • College Tuition Rewards Program
  • Identity Protection
  • Pet Insurance

JOIN OUR TEAM & HELP BRING HOPE TO MICHIGAN FAMILIES!

About Holy Cross Services

Holy Cross Services (HCS) is a faith-based nonprofit grounded in Catholic and Judeo-Christian values. Since 1948, we have been committed to serving Michigans most vulnerable children, adults, and families with dignity, compassion, and excellence. Our mission is to bring hope, promote change, and help people live free, healthy, and productive livesregardless of their religious or non-religious beliefs.

We are proud to be a trauma-informed, inclusive, and values-driven organization, guided by our core principles of Trust, Respect, Responsibility, Care, and Connection and our commitment to Justice, Advocacy, Dignity, Excellence, and Service (JADES).

Equal Opportunity

HCS is an equal-opportunity employer. We hire and promote based on merit, competence, and qualifications, and we do not discriminate on the basis of any factor protected by law.

Faith-Based Commitment

As a Catholic/Judeo-Christian organization, our mission is deeply rooted in faith. However, we serve and employ people of all backgrounds and beliefs. While we dont require staff to be Catholic, we do ask that all employees respect and support our mission, values, and faith-based foundation in their professional roles. Religious participation is never a condition of service or employment.

We welcome your application if you share our passion for service and meet the minimum job qualificationseven if you dont meet every preferred

• High School diploma plus 5 years of directly related industry experience

  • OR

• Associates degree plus 2 years directly related industry experience

  • OR

• Bachelors degree please 2 years directly related industry experience
• CADC (Certification of Alcoholism & Drug Counseling) or have proof of eligibility or documentation of being on an approved development plan (BH)
• CPR and First Aid Certification
• Meet State Good Moral Character guidelines
• Valid drivers license with acceptable driving record

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