Receptionist

Description

Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus.

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through graduate medical education, a Pharmacy Residency Program, and our Institute for Simulation Learning. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.

A Brief Overview

Under direct supervision, responsible for performing general clerical and receptionist duties in accordance with established policies and procedures. Performs additional related duties.

What you will do

• Answers phone, schedules patient appointments in strict adherence to physician schedule, keeps abreast of physicians overall routine schedule in order to contact physician with messages when he / she is not in the office. Assures that all messages are completed in accordance with established policy and distributed appropriately.
• Acts as receptionist for the physician when he or she has office hours.
• Greets patients.
• Obtains completed registration forms for each new patient.
• Updates demographic profile at each patient visit.
• Collects payment for services rendered at the time of appointment.
• Processes requests for patient medical records and / or patient information during office sessions (i.e., patient records, diagnostic test results, other healthcare facilities).
• Reschedules patient appointments as needed (i.e., physician unavailable, delay in appointment schedule, cancellation of physician session).
• Responsible for daily assessment of patient superbills.
• Activate and de-activate phone service at the beginning and end of clinic session.
• Responsible for reviewing the physician on-call schedule with the phone service at the end of clinical hours (i.e., Monday - Friday and weekend hours).
• Responsible for delivery of messages to staff throughout the day.
• Review and / or update patient insurance information.
• For managed care patients, follows established protocols for necessary authorizations from the patient for scheduled office visit.
• Obtains pre-authorization for various procedures ordered by the physician for individual patients, schedules the patient for the service.
• Checks superbills for diagnosis, x-rays if taken, procedure codes and physician signature, and collects co-payments when applicable.
• Distributes correspondence and patient information from patient medical records in accordance with established policies. Photocopies and processes forms.
• Opens, date stamps and distributes mail. Pulls medical record for all diagnostic test results and consults received, attaches mail to the chart for physician review. Performs follow-up required by physician when chart is returned.
• May be requested to substitute for other office personnel as trained.
• Adheres to Compliance Plan.
• Demonstrates initiative and is self-motivated.
• Any other assigned duties by physician or manager.

Education Qualifications

Experience Qualifications

Knowledge, Skills, and Abilities

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.