What are the responsibilities and job description for the Switchboard Operator Part Time position at Holy Name Medical Center?
Description
Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician network. The system has a national reputation for providing culturally sensitive care to a diverse population, drawing patients from across the New York City region to its specialty centers and renowned doctors. Holy Name's mission to provide technologically advanced, compassionate and personalized care extends across a continuum that encompasses education, prevention, diagnosis, treatment, rehabilitation and wellness maintenance. The system is known as a high-quality, low-cost provider of extraordinary clinical care given by compassionate, highly trained physicians and staff.
A Brief Overview
Switchboard Operator processes all calls made to switchboard and acts as a general liaison between the public and Holy Name Hospital.
What you will do
- Answers telephone calls in a clear and concise manner and provides necessary information in a courteous and professional manner.
- Advances callers to appropriate destination numbers.
- Processes patient requests through computerized telephone system, for installation of patient telephones.
- Disconnects telephone service determined by IBM daily discharge list.
- Initiates opening and closing of patient’s phones according designated time of service.
- Enters required data in various computerized voice/data systems.
- Orally telephones patients informing them of telephone service and dialing in various computerized voice/data systems
- Telephones patients to inform them of telephone service and dialing instructions.
- Responds in a timely and professional manner to various emergency alarm systems and notifies designated personnel. In addition, announces emergency codes over paging system in a calm, clear professional manner.
- Demonstrates effective oral communication skills.
- Monitors lists of all current on-call emergency services and maintains correct beeper and home phone numbers.
- Understands all disaster plan policies and procedures and is able to implement all necessary responses accordingly.
- Forwards all necessary repair requests and handicap equipment requests to the Director/Technician of Communications.
- Follows the instruction and guidance given By the Director of Communication.
- Informs Director of all patient or staff complaints or concerns.
- Performs any related duties as assigned.
Education Qualifications
- High School Diploma or equivalent Required
Experience Qualifications
- Trained and experienced on computerized PBX switchboards Required and
- Computerized data entry experience is a plus Preferred
Knowledge, Skills, and Abilities
- A proven record of excellent verbal communication skills.
- Fluency in Spanish is a plus
Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.
