DIRECTOR OF SUPPORT SERVI

Summary:
The Director of Health & Support Services is responsible for the planning, coordinating, directing and
evaluating the various health services that maintain the facility’s functions on a day to day basis. The
Director specifically oversees the operation of all the nursing services for Retirement and Assisted Living
facilities. All responsibilities will be conducted in a manner that exhibits the Integritus mission, vision and
core values.
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

• Provides leadership in coordinating, planning and implementing various facility systems.
• Assists the Executive Director to plan, implement, and evaluate new programs, including

expansion of service area.

• Ensures that resident' rights to fair and equitable treatment, self-determination,

individuality, privacy, property and civil rights, including the right to wage a complaint, are
well established and maintained at all times.

• Directs and monitors the development and implementation of the record system, assuring

the facility is in compliance with local, state, and federal laws.

• Assumes responsibility for compliance of agency operations with federal, state and local

rules and regulations; maintains relationships with those representatives of governmental
agencies who survey and inspect the facility.

• Is responsible for hiring, supervision, evaluation, and termination of appropriate personnel.
• Analyzes and evaluates nursing and related services rendered to improve the quality of

resident care and to obtain maximum utilization of staff time and abilities.

• Participates in annual budgetary process; monitors and controls budget for applicable

departments.

• Assists Executive Director to make periodic evaluations of facility programs and to make

modifications as needed.

• Evaluates residents’ ability to live independently and works with the Executive Director and

Medical Director in making decision to transfer through continuum.
Qualifications:

• Bachelor’s degree in Healthcare Administration, Nursing, related field, or Associates Degree

with minimum 10 years’ experience in management in related field.

• Must possess a current Registered Nurse license to practice Nursing in Massachusetts.
• Must demonstrate a working knowledge of the following statutory and federal regulations

to include EOEA, Medicare for Skilled Nursing Facilities, OSHA, Massachusetts Department
of Public Health Regulations for long-term Care Facilities, Federal Nursing Home Reform
Laws of 1990 (OBRA).

• Excellent verbal and written communication skills
• Proven ability to delegate and supervise effectively
• Demonstrated ability to deal effectively with a wide variety of people, particularly involving

resident relations

• Must possess strong operations knowledge
• Strong demonstrated knowledge in long term care with genuine interest in the field of

geriatrics/gerontology with proven ability to meet the needs of residents, family members,
and staff.

• Ability to direct and effectively motivate others
• Must demonstrate ability to delegate and supervise effectively. Must demonstrate ability to

develop and maintain effective relationships with employees, managers, Residents and all
outside contacts
Physical Requirements and Working Conditions:
Will meet all physical requirements of the position as identified by the facility policies and procedures
related to functional job analysis.
Other Duties:
Please note this job description is not designed to cover or contain comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.
Signatures:
Employee signature below constitutes employee’s understanding of the requirements, essential job
functions and duties of the position.
Employee: ____________________________________________ Date: _______________________
Manager: _____________________________________________ Date: ______________________