What are the responsibilities and job description for the Customer Service Representative position at HOM FURNITURE?
Description
Responsibilities
HOM Furniture’s Customer Service Representatives serve as over the phone support for our customers.
This position assists customers by:
- Scheduling deliveries, pickups, and service technician appointments.
- Providing accurate information on customer accounts and orders and leaving detailed notes.
- Managing order changes and requests.
- Writing sales and taking payments on customer invoices.
- Serving as initial support for warranty claims.
- Customer Service Representatives serve as the go between for HOM Furniture customers and our delivery personnel and service technicians. It is important that customer information is relayed accurately and timely to our on the road personnel and support is provided when needed.
- Other duties as assigned
Benefits
- HOM Furniture offers its full-time employees a competitive benefits package.
- Paid Time Off- 20 Days in 1st year for full-time employees
- Medical and/or Dental Coverage
- 401(k) Employee Contribution Plan
- 401(k) Employer Matching
- Employee discount
- Career advancement opportunities and training
- Pay on Demand - options for receiving earned wages
Requirements
Education: Must be working towards or have a high school diploma or GED.
Experience: One year customer service experience preferred.
Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
Other: Must be able to communicate effectively both verbally and in writing.
*Reasonable accommodation will be made for those who require it.
HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
