Program Assistant, Minor Home Repair

Description

NOTE:  new hires are budgeted to start in the $24-26/hour range, depending upon experience.

Homage Senior Services, formerly Senior Services of Snohomish County is the largest and most comprehensive nonprofit service provider for older adults, people with disabilities, and their families in Snohomish County. Our guiding principles of independence, dignity, and quality of life are realized through our interconnected core service areas: nutrition, transportation, home repair, and social services. We are committed to building an inclusive workplace and offer you the opportunity to work to your fullest potential while making a difference in the community.

Summary:

This position provides administrative and recordkeeping support to the Minor Home Repair (MHR) program at Homage and will be split across multiple contracts.  Travel for training is required. This is an in-office/onsite role.

Essential Duties and Responsibilities:

• Learn, retain, and apply detailed rules required to stay within Community Development Block Grant (CDBG) and Older Adult Home Modification (OAHM) contract compliance
• Establish and maintain accurate client files that meet compliance standards
• Accurately process client applications and income updates to ensure all required documentation is provided
• Provide program information to clients through phone, email, and in person
• Create work orders compliant to Environmental Review Part A and Part B requirements for all CDBG and OLHCHH grants
• Verify, code and enter invoices for materials and permits into database and accounting software
• Enter technicians’ hours into the payroll and database systems
• Receive and process payments and donations for completed jobs.
• Process credit card payments
• Request and purchase permits for projects
• Assist Senior Manager with month end reports
• Compose professionally written emails, letters and other documentation

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

Qualifications

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Timecard entry experience required
• Accounts Payable experience required
• Two years of administrative experience with increased responsibility that provides the skill, knowledge, and abilities required to complete and prioritize assigned tasks
• Previous computer experience with Microsoft Office, SharePoint and Teams. MIP (or similar accounting software), Salesforce databases and Paycom Payroll experience preferred

Absent any regulatory or contractual requirement for specific education/certification, other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position may be considered.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Must type a minimum of 45 WPM
• Ability to multi-task in a fast-paced environment
• Dedication to extreme accuracy in database entry, payroll entry, and accounts payable/receivable
• Ability to compose written documentation and correspondence using computer programs

• Ability to read English language to sufficiently comprehend information contained in applications, rules and regulations, to understand and respond accurately to inquiries
• Demonstrated ability to work well with a diversified population.  Must be sensitive to the needs of low-income elderly and disabled persons.
• Ability to communicate through telephone calls is required
• Ability to work with challenging situations
• Knowledge of office practices and equipment, including, but not limited to; computers, printers, and copy machines. 
• Effective working knowledge of Microsoft Office suite (Outlook, Teams, Excel, Word, PowerPoint); comfortable navigating in Microsoft Windows environment, using internet browsers, and operating in timekeeping and database systems.   
• Ability to work well with others

PREFERRED QUALIFICATIONS:

• Associates Degree in relevant field
• Experience with MIP (or similar accounting software), Salesforce databases and Paycom Payroll
• Experience in the aging field
• Experience with diverse communities
• Fluency in other languages in addition to English

Work Environment and Physical Demands:

• This work is performed in an office environment and/or in public venues. Onsite presence in our Snohomish County, WA office is required. 

• Must have the ability to work in a semi-open office setting with frequent in-person interactions. 

• Must be able to use full range of senses as needed to complete the job's essential duties. 

• Must be able to lift at least 25 pounds occasionally related to equipment/supplies for public presentations and/or community events. 

• Work requires occasional travel away from the office during normal business hours and occasionally beyond for events, community meetings, and trainings.   

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice. 

SUMMARY OF BENEFITS

Employees working 25 hours or more are eligible to enroll in medical, dental, vision, basic life, and critical illness insurance, with an increased cost share for employees scheduled for 25-29 hours/week. Employees working 20 hours or more per week receive 11 designated paid holidays plus 2 "floating holidays" per year, as well as paid vacation and sick time. Employees age 21 and older are able to enroll in our 401K plan upon hire and, after one year and at least 1000 hours worked, will be eligible for our matching program. 

 New hires are budgeted to start in the $24-26/hour range, depending upon experience.

Salary : $18 - $27