Inside Sales Support Associate

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

Homans is rapidly growing, and we currently have an exciting opportunity for an Inside Sales Support Associate in our Commack NY. location. This position reports directly to the Branch Manager. This position focuses on the air side of the industry including Mitsubishi Ductless, Bryant residential and commercial equipment and HVAC residential and commercial parts and supplies. Homans offers great benefits and great advancement opportunities.

Essential duties and responsibilities:

• Provide pre-and post-order support to key dealers, and to the local sales team.
• Suggest improvements in the sales administration process.
• Uses computer database to research availability of merchandise. Fills customer orders from stock or prepares transfer from other location.
• Work with sales to take off and submit job quotes.
• Provide technical support to the sales organization, including monitoring shipping, deliver and return status, as required.
• Enter and follow orders until they are successfully delivered to the customer on time.
• Handle incoming customer and sales staff requests for bids and product information, equipment specifications and applications selections.
• Provide post-sale follow up and support as required.
• Work with customers, sales, and internal/external suppliers to resolve issues as they arise.

Skills:

• HVAC background is required.
• Strong communication skills.
• Excellent customer service skills.
• Good computer skills and common software literacy.
• Ability to handle multiple tasks in a fast-paced environment.
• Solid critical thinking, problem-solving and planning skills.
• High level of personal accountability; sense of urgency and self-initiative is a must.
• Highly motivated self-starter, able to work with minimal direction required from management.
• A working knowledge of residential and commercial products, including replacement configurations, substitutions, and sell-up strategies, is highly desired.
• Professional phone etiquette.
• Exceptional communications skills complete with ability to follow through.

Education and/or Experience:

College degree preferred but not required. The qualified candidate must be a high-energy, self-starter with a strong work ethic. This individual will need to be motivated by a competitive industry and be results, detail and team oriented. The ideal candidate must also have the ability to work in a fast-paced environment and must possess excellent organizational skills. No relocation is offered for this position.

Compensation:

$32.00 p/hour.