What are the responsibilities and job description for the Front Desk Agent - Home2 Suites Indianapolis/Keystone position at Home 2 - Indianapolis/Keystone?
Come join the team at newly opened Home2 Suites by Hilton Indianapolis/Keystone Crossing that provides outstanding service to each guest! We are currently hiring for an outstanding Front Desk Agent to join our team. Dora Hospitality Group offers a great working environment and was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2024.
We offer a referral bonus program for all levels.
Benefits:
- MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
- Paid Holiday for Full Time/Part Time – Upon hire
- Paid Time Off for Full Time/Part Time – 6 Months of Service
- Nationwide Employee Stay Discounts for Hotel Brand
Qualifications:
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve.
- Ability to understand and follow directions
- Excellent customer service skills
- Hotel experience is preferred, not required.
Responsibilities:
- Responsible for greeting customers immediately with a friendly and sincere welcome.
- Will use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
- Completing required shift paperwork, reports as assigned by General Manager, and end of shift cash closing procedures
- Creating guest reservation, completing guest registration, applying charges and payment to guest folios.
Must be available days on the weekends.
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