What are the responsibilities and job description for the Hotel Front Desk Manager position at Home 2 Suites Austin south?
Job Description
Job Description
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today! Compensation :
15 - $16 hourly
Responsibilities :
- Generate occupancy reports and compile financial information for the general manager
- Hold responsibility for the front desk budget and order any necessary office supplies
- Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
- Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
Qualifications :
About Company
We are committed to maintaining strong brand partnerships, delivering exceptional service to our guests, and providing an environment where associates can excel.
Mission Statement
To create value for guests, associates, and investors through owning and operating premium branded hotels in the US.
Property Information :
Home 2 Suites
8415 S Congress Avenue
Austin, TX 78745
Salary : $15 - $16