What are the responsibilities and job description for the Front Desk Guest Service Agent - Part Time/2nd shift position at Home 2 Suites Bettendorf?
Home2 Suites by Hilton is currently adding a Front Desk Guest Service Agent to our team! We are looking for individuals who are able to work 2nd shift, two days a week. Hours are 2nd shift 3pm to 11pm.
Who We Are:
Frontier Hospitality Group has been locally owned since 1950. We operate seven hotels across five fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.
Benefits to Working Here:
- Health and Dental Insurance, 401K, and Voluntary Life Insurance (all that good adult stuff you need).
- Travel Discounts to relax and refresh.
- Growth opportunities to keep you challenged in your career.
Essential Duties and Responsibilities:
- Provides high-quality customer service.
- Handles guest reservations.
- Answers and transfers phone calls.
- Handles guest check-ins and outs along with questions, complaints, etc.
- Other duties as required with the department.
Qualifications and Requirements:
- High School Diploma or GED (nice to have but not required).
- Previous hotel or relevant customer service experience.
- Proficient in Microsoft Excel, Word, and Outlook. Ability to work a flexible schedule including weekends.
EOE/AA/Disabled Veteran