What are the responsibilities and job description for the Front Desk Agent position at Home 2 Suites by Hilton Gillette?
Front Desk Agent/Night Audit
Overview
Consider this role as the official (first!) face of the KAJ experience! As our Guest Service Agents you act as the Welcome Facilitator and make every effort to ensure every guest’s satisfaction is met for the duration of their stay. You’re organized to a fault and lead each guest interaction with empathy, seeking to understand. You’re quick on your feet and love lending a helping hand across the hotel property. You’re a beacon of resource always shining a light on the solutions you provide.
If you find yourself yearning for a role focused on communication and happiness, love to organize and be a connector, and have a passion for people, we’d like to welcome you to learn more about KAJ!
At KAJ, we promise to deliver engaged leadership, a family-friendly environment, opportunities for growth, and colleagues who feel like lifelong friends. Our benefits include competitive wages, medical/dental/vision/life insurance, long-term disability, flexible spending plan, supplemental health coverage, and 401(k).
A Typical Day as a Welcome Facilitator
We strive to provide the ultimate experience for every guest in our care—whether individual business travelers, friends on an overdue getaway, or families navigating a road trip. Our guests deserve a “yes and” experience:
- Response with a Smile A brand beacon who tirelessly focuses on the guest experience. The sharing of timely, accurate information with guests and administration. You’ll receive hands-on training, orientation of all spaces, and a mentor colleague to guide you in your earliest days with us. You’ll also use our KAJ Welcome Facilitator Checklist which takes the guesswork out of the details, with ample time to deliver plenty of “yes and” moments to our guests.
- Tone Setter Extraordinaire First impressions are everything, but experiences are what last. Meeting every guest’s need while anticipating their next means you set the entire tone and outcome of their stay and interaction.
- A Team of Welcome Facilitators One of the best parts about this role is working with colleagues who share your passion, drive, and commitment to service. You will be asked to assist other Welcome Facilitators throughout the day, and together, make a lasting impression with the guests about the space, the people, and their experience through guest services.
- Calm on the Surface There’s never a dull moment in this role, as you are on your feet and moving most of the time, adjusting to each day’s requirements as they arise. You’ll log steps and maintain your physical health by actively moving up to eight hours per day and sometimes lifting up to 40 pounds. You and your teammates will consistently support each other to lend a hand as needed to ensure we’re delivering the KAJ experience every day, with every guest.
KAJ is for day makers, time takers, and big picture see-ers. By fostering a sense of family, comfort, and ritual, we’re inspiring our guests to achieve whatever they face when they leave our lobbies. KAJ communities are dynamic and built for people who thrive on delivering great experiences. While KAJ is a revenue and reviews-based business, we’re more into relationships. People over all else. We’re a “yes and”-type organization, indefinitely.
If this is you and you want to build a career where you can make a real impact, start a conversation with us.
Here for People.
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Overnight shift
Work Location: In person
Salary : $13
