What are the responsibilities and job description for the Front Desk/Night Audit position at Home 2 Suites by Hilton Logansport, IN?
Overview
We are seeking a dedicated and detail-oriented Front Desk Agent / Night Auditor to join our team at Home 2 Suites in Logansport, IN. This role is essential in providing exceptional customer service and ensuring the smooth operation of the front desk during all shifts including the over night shift . The ideal candidate will possess strong communication skills, a friendly demeanor, and a passion for hospitality.
Duties
- Greet guests upon arrival and provide a warm welcome to ensure a positive first impression.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
- Handle reservations, cancellations, and modifications using our phone systems and property management software.
- Conduct night audits by verifying guest accounts, processing payments, and preparing financial reports for management.
- Address guest inquiries and resolve any issues promptly while maintaining high standards of customer service.
- Maintain cleanliness and organization of the front desk area to create a welcoming environment.
- Collaborate with other hotel departments to ensure guest satisfaction and seamless service delivery.
- Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
Experience
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Familiarity with night audit procedures is a plus but not mandatory; training will be provided.
- Strong phone etiquette skills are essential for effective communication with guests over the phone.
- A background in hospitality or related fields is an advantage but not required.
Join our team and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: $12.00 - $13.50 per hour
Expected hours: 20 – 30 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Logansport, IN 46947 (Required)
Ability to Relocate:
- Logansport, IN 46947: Relocate before starting work (Preferred)
Work Location: In person
Salary : $12 - $14