Hotel Front Office Agent - Home2 Suites by Hilton

YOU MUST BE AVAILABLE TO WORK ANY SHIFT AT ANYTIME. FLEXIBILITY IS A MUST FOR THIS POSITION. Typical shifts are 7a-3:15p, 3p-11:15p and midshifts.

The Home2 Suites by Hilton Ridley Park- Philadelphia Airport South is seeking a candidate for Front Office Agent. What does it take to be a GREAT front office agent? Someone who is a fast learner, has a positive attitude, can handle multi-tasking, can and provide exceptional customer service to our guests. You will be expected to work in a team environment, but also alone at times. During some shifts, you may be the 'manager on duty' as a manager is not always present. Hilton & PEP experience preferred. Nights, Weekends, and Holiday availability is a MUST when scheduled--we are open 365 days a year and 24hrs a day.

Duties and Responsibilities (including but not limited to):

-Responsible for greeting each and every guest as they enter and exit the building

-Responsible for checking guests in and out of the hotel

-Responsible for answering phones and transferring calls to the appropriate hotel department when necessary

-Responsible for booking/modifying reservations for guests

-Answer various questions from guest in a pleasant manner

-Respond effectively to guest complaints and provide excellent customer service to hotel guests

-Complete in full a daily front desk checklist

-Run various reports on the Front Desk System for management

-Deliver items to guest rooms

-Lift and organize packages for guests and also hotel inventory orders

-May be asked to perform duties in other areas of the hotel when short staffed

-Refill coffee canisters

-Responsible for maintaining cash drawer contents and making change for guests

-Responsible for completing all required training in a prompt manner as assigned by management

-Other duties as assigned by management

Requirements:

-Must have reliable transportation to/from the hotel

-Must be able to work weekends when required

-Must arrive on time for scheduled shift to relieve previous shift

-Must be able to understand and carry out instructions

-Must be able to bend, stand, and walk during the full shift

-Must be able to lift 20 pounds

-Must be able to maintain a professional manner in stressful situations

-Must be able to communicate on the phone and in person and answer questions from guests in a prompt manner

-Must be able to use math skills to calculate appropriate change to guests

-Must answer phone calls from management promptly when off property

-Must have experience in customer service and preferably hotel experience

-Must possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests

-Must wear hotel provided uniform and adhere to requirements on appropriate work attire

Job Types: Full-time

Pay: $15.00 per hour

Schedule:

• 8 Hour Shift
• Day shift
• Holidays
• Monday to Friday
• Night Shift
• Weekends

Experience:

• front desk/OnQ: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• In person

Hours per week:

• 30-39

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Team-oriented -- cooperative and collaborative
• People-oriented -- supportive and fairness-focused

Work Remotely:

• No

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift

Application Question(s):

• Our hotel is open 24 hours a day. 7 days a week. Do you have the flexibility to work any shift at any given time?

Experience:

• Hilton PEP Property Management System: 1 year (Required)
• hotel front office: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Ability to Commute:

• Ridley Park, PA 19078 (Required)

Work Location: In person

Salary : $15 - $17