What are the responsibilities and job description for the Hotel Operations Manager position at Home 2 Suites?
Overview
We are seeking a dedicated and experienced Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate will be responsible for ensuring exceptional guest experiences while managing staff, budgets, and hotel resources effectively. This role requires a strong background in hotel management, excellent customer service skills, and the ability to lead a diverse team in a fast-paced environment.
Responsibilities
- Oversee the front desk operations, ensuring smooth check-in and check-out processes.
- Manage night audit procedures to ensure accurate financial reporting.
- Foster positive guest relations by addressing inquiries and resolving issues promptly.
- Implement revenue management strategies to maximize occupancy and profitability.
- Maintain and operate phone systems efficiently to handle guest communications.
- Provide exceptional customer service to enhance guest satisfaction and loyalty.
- Collaborate with human resources to recruit, train, and develop hotel staff.
- Monitor hotel budgets and financial performance, making adjustments as necessary.
- Ensure compliance with health and safety regulations within the hotel premises.
- Coordinate with various departments to ensure seamless operations across all areas of the hotel.
Requirements
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong knowledge of front desk operations, night audit processes, and guest relations.
- Experience in revenue management and budgeting practices is highly desirable.
- Excellent customer service skills with a focus on guest satisfaction.
- Proficiency in operating phone systems and other hotel management software.
- Bilingual candidates are preferred to cater to a diverse clientele.
- Strong leadership skills with the ability to motivate and manage a team effectively.
- Exceptional organizational skills with attention to detail in all aspects of operations.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as we strive to provide an unforgettable experience for our guests while maintaining high operational standards. We look forward to welcoming an enthusiastic Hotel Operations Manager who shares our commitment to excellence in hospitality.
Job Types: Full-time, Part-time
Pay: $49,384.00 - $53,516.00 per year
Expected hours: 40 – 45 per week
Schedule:
- 8 hour shift
Work Location: In person
Salary : $49,384 - $53,516
