What are the responsibilities and job description for the Hotel Operations Manager position at ICON Lodging?
Overview
The Hotel Operations Manager plays a crucial role in ensuring the smooth and efficient operation of our hotel. This position is responsible for overseeing daily activities, managing staff, and maintaining high standards of guest satisfaction. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to foster positive guest relations.
Duties
- Supervise and coordinate front desk operations to ensure exceptional guest experiences.
- Manage guest services, addressing inquiries and resolving complaints promptly and effectively.
- Oversee hotel staff, providing training and support to ensure high levels of performance.
- Develop and implement operational policies and procedures to enhance efficiency.
- Monitor budgeting processes and financial performance to optimize revenue.
- Maintain effective communication with all departments to ensure seamless operations.
- Utilize phone systems effectively to manage reservations and guest communications.
- Foster a welcoming environment that encourages repeat business through excellent customer service.
Skills
- Strong background in guest services with a focus on enhancing guest relations.
- Proven experience in supervising staff within a hospitality environment.
- Excellent front desk management skills with knowledge of hotel operations.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
- Proficiency in budgeting and financial management within the hospitality industry.
- Exceptional customer service skills with a commitment to exceeding guest expectations.
Join our team as a Hotel Operations Manager and contribute to creating memorable experiences for our guests while leading a dedicated team in a vibrant hospitality environment.
Job Type: Full-time
Pay: From $38,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Experience:
- Hotel: 1 year (Required)
- Hilton: 1 year (Preferred)
Work Location: In person
Salary : $38,000