What are the responsibilities and job description for the Dispatcher/Customer Service position at Home Care Heating and Air?
Why You’ll Love Working With Us
At Home Care Heating and Air, we’re not just about fixing systems—we’re about creating comfort and happiness in people’s homes. We’re a tight-knit crew that loves working together, celebrating wins, and helping each other grow. Here’s why you’ll want to join our team:
- Competitive pay with performance-based bonuses and incentives.
- Health and dental insurance with employer-paid premiums—because we care about your well-being.
- 401(k) retirement plan to help you plan for the future.
- Sponsored HSA to support your healthcare needs.
- Cute office dogs—because who doesn’t love a furry friend at work?
- A fun, supportive workplace where your ideas are valued.
- Opportunities for professional development and training to help you grow your skills.
- A family-like atmosphere where YOU make a real impact.
What You’ll Be Doing
- Be the friendly first voice customers hear when they call—making every interaction warm and welcoming.
- Master our phone systems and communicate via phone, email, and other platforms like a pro.
- Use ServiceTitan (experience preferred, but if not, we’ll train you!) to keep customer information accurate and well-organized.
- Quickly assess customer needs and connect them with solutions to ensure smooth service.
- Collaborate with the team to coordinate schedules and keep things running efficiently.
- Share your ideas to make our customer experience better every day.
What We’re Looking For
- Outstanding communication skills—you’re a people person who can explain things clearly and professionally.
- Attention to detail—your notes and entries are always spot-on.
- Experience with ServiceTitan or similar CRM software (big bonus points!).
- Problem-solving skills—you love turning a challenge into a win.
- Ability to thrive in a fast-paced, team-focused environment.
- A positive, can-do attitude—you’re always ready to jump in and help.
Ready to Join Us?
Bring your energy, enthusiasm, and expertise to a company that values YOU as much as it values its customers. Apply today and let’s make homes cozy and customers happy—together!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $20 - $25