Operations Manager

At Home Comfort Experts, we are looking for the right individuals who want to build a life-long career in the home services industry to join our team. It doesn’t matter if you are brand new to the industry, or you have been working in it for over 30 years, at Home Comfort Experts there is a place for anyone who has a positive attitude, a strong focus on customer service, a good work ethic, and a desire to learn. We offer competitive pay and industry-leading benefits.

Due to our expansive growth, Home Comfort Experts is looking for a high-level Operations Manager to join the team of professionals. The Operations Manager is responsible for managing a dynamic, performance-driven team that believes in providing 5-star service to clients while exceeding company expectations. Serving as a leader, motivator, trainer, recruiter, and sales driver, the Manager inspires their team to provide customers with superior service, which results in higher lead conversion and client fulfillment.

Pay: $80k -$100k Bonus

Why Work for Us?

• Paid vacation and holidays
• Unlimited earning potential
• In-house and on-the-job training with the most up-to-date technology
• Company-provided uniforms
• 401(k) plan with company match
• Company-provided trucks
• Established Company with over 100 years in the local marketplace
• Family Owned and Managed
• Competitive and Affordable Medical, Dental, and Vision plans
• Short- and Long-Term Disability plans

Requirements:

• 5 years of service or operations manager experience, preferably within the skilled trades
• Plumbing or trades background
• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Excellent organization skills, accuracy, and dependability
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
• Exceptional follow-through capabilities
• Knowledge of OSHA safety rules and regulations
• Valid Driver’s License and clean driving record

Key Responsibilities:

• Lead, direct, and motivate department to reach their highest level of potential and achieve maximum motivation and attitude within service department
• Train, develop and hold your team accountable to exceptional customer satisfaction and performance standards and address any staff performance issues in a timely manner
• Provide technical assistance and sales performance support to Technicians to ensure high quality of service to customer via site visits and coaching calls
• Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s
• Invest time on personal development to increase personal leadership within departments
• Identify field technical training needs and coordinate the support programs necessary
• Provide ongoing technical and safety training to maintain high level of knowledge and skills to do quality work, promote a safe working environment and prepare for future growth
• Ensure all Technicians have the necessary tools, equipment, and manpower to maximize their potential to provide the highest quality service to our customers as possible
• Partner with the dispatch department to ensure the right technician goes to the right job
• Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes
• Oversee customer issue resolution including site visits, oversight of repairs, and follow ups
• Review all on-site Quality Control and Customer Satisfaction reports.
• Oversee the scheduling of crews, technicians, apprentices, dispatchers, supervisors and managers to ensure staffing to meets the needs of our clients and the business
• Oversee the processing service tickets, job tickets and any attached support documentation.
• Interview, hire and onboard Crew Leads, Service Technicians and Apprentices as needed.
• Provide regular, timely and accurate status reports to Executive Management as required.
• Interact, communicate, and maintain involvement with other departments, department managers and company executives to ensure that departmental and company processes, procedures and goals are being maintained.
• Other duties may be assigned

Home Comfort Expert an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• service or operations management: 5 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $80,000 - $100,000