What are the responsibilities and job description for the Dispatcher position at Home Comfort Services?
Are you ready to step into a fast-paced role where your organizational skills and quick decision-making will shine? If so, we’re looking for a Dispatcher to join our team and help us deliver exceptional service to our customers every single day.
What's in it for You?
- Competitive Pay: $18–$20 per hour
- Comprehensive Benefits:
- Dental and Vision Insurance
- Appleton Clinic Membership
- Paid Time Off (PTO) and Sick Time
- 401(k) Retirement Plan
- Employee Referral Program
Why You’ll Love It Here
- Supportive Culture: Join a team that values collaboration and rewards dedication.
- Growth Opportunities: Hone your skills with on-the-job training and leadership support.
- Impactful Role: You’ll be at the heart of operations, ensuring smooth scheduling and satisfied clients.
- Modern Work Environment: Work in a professional, business-casual service center with cutting-edge tools to support your success.
Your New Role
As a Dispatcher, you will play a critical role in the day-to-day operations, ensuring our technicians are effectively scheduled and dispatched to meet customer needs.
Key Responsibilities:
- Schedule and dispatch service calls for maximum efficiency without compromising customer satisfaction.
- Manage the dispatch board, keeping field personnel productive and on the move.
- Communicate with clients to ensure they’re informed about scheduling or rescheduling updates.
- Collaborate with the warehouse team to coordinate timely delivery of parts to technicians.
- Match the right technician to the right call using the Dispatching for Profits Priority Service Schedule.
- Debrief technicians after each call and ensure payment is collected promptly.
- Adhere to the company’s Code of Ethics, Team Rules, and Team Philosophy.
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Job requirements
- High school diploma or GED required; associate degree preferred.
- Strong customer service skills with a professional demeanor (written and verbal).
- Strong Knowledge of Service Titan
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Self-starter with excellent organizational and time-management skills.
- Critical thinker with strong English composition skills.
- Working knowledge of telephone etiquette and email systems.
- Bilingual skills are a plus but not required.
- Comfortable with physical demands such as climbing stairs, lifting up to 20 lbs., and working extended hours as needed.
Home Comfort Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 31 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Paid time off
- Professional development assistance
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you willing to commute to Grand Junction, CO?
License/Certification:
- valid drivers license and clean driving record (Required)
Ability to Commute:
- Grand Junction, CO 81501 (Required)
Ability to Relocate:
- Grand Junction, CO 81501: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20