What are the responsibilities and job description for the Manager, Advertiser Success - Orange Apron Media position at Home Depot Management Company, LLC?
Position Purpose :
With more than 2,200 stores across North America and a Top 5 U.S. e-commerce business, The Home Depot is the driving force of interconnected retail. We are focused on creating the best customer experiences possible, and we need great people to make that happen.
The Manager, Advertiser Success leads a high-functioning team that plays a critical role in welcoming new self-service advertisers into the Orange Apron Media advertising ecosystem. The Advertiser Success team provides hands-on campaign activation training to new suppliers and leverages data-driven insights to make strategic recommendations for maximizing their retail media investment at The Home Depot. The primary goal of the Manager, Advertiser Success is to lead the delivery of a best-in-class supplier experience through strategic partnership, process enhancements, and creative problem solving. The Manager, Advertiser Success is proficient in building cross-functional relationships, knowledgeable in our systems and processes, and quick to professionally address client concerns.
This is a unique opportunity to join a high-impact, highly visible team that's reshaping digital advertising in the world's largest home improvement retailer.
Key Responsibilities :
- 35% Onboarding - Ensure proper onboarding is executed quickly and effectively
- 40% Support Demand Team - Support Demand Team to increase revenue contribution
- 10% System Integration - Ensure all systems from sales to execution to billing are integrated in a way that centralizes mission critical data out of email and is easily available to anyone who needs it
- 5% Technology Uptime - Monitor mission-critical technology uptime and future development
- 10% Training - Provide thought leadership and webinar instruction as needed
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