What are the responsibilities and job description for the Pro Senior Platform Administrator - Senior Salesforce Administrator position at Home Depot Management Company, LLC?
Position Purpose :
The Pro Senior Platform Administrator is responsible for leading the management and maintenance of the day-to-day operations of Salesforce within the Home Depot Pro organization. The Pro Senior Platform Administrator ensures that Salesforce is configured, customized, and optimized to meet specific needs and objectives of the Pro business by collaborating closely with various stakeholders. In addition, the Pro Senior Platform Administrator will mentor and support Pro Platform Administrators, lead implementation efforts, and maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow, and reporting.
Key Responsibilities :
- 20% - Collaboration - Collaborate with the business and cross-functional partners to identify and define business requirements and prioritize enhancements.
- 60% - Platform Management - Customize Salesforce or Anaplan to align with Pro business processes and workflows. Evaluate new releases of Salesforce or Anaplan to determine functionality requirements and provide detailed information on how changes will apply to all affected departments / users. Build and maintain advanced custom reports and dashboards or models to provide actionable insights into business data. Lead the administration and maintenance of Salesforce or Anaplan, including user management, security settings, and data integrity.
- 20% - Teach, Train, Develop - Coordinate new and ongoing user training sessions. Develop training plans, materials, and documentation for users to help them effectively use Salesforce or Anaplan. Provide training and mentorship to Pro Platform Administrators.
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The pay range for this position is between $100,000 - $220,000
Salary : $100,000 - $220,000
