What are the responsibilities and job description for the Pro Senior Platform Administrator - Senior Salesforce Administrator position at Home Depot?
Position Purpose :
The Pro Senior Platform Administrator is responsible for leading the management and maintenance of the day-to-day operations of Salesforce within the Home Depot Pro organization. The Pro Senior Platform Administrator ensures that Salesforce is configured, customized, and optimized to meet specific needs and objectives of the Pro business by collaborating closely with various stakeholders. In addition, the Pro Senior Platform Administrator will mentor and support Pro Platform Administrators, lead implementation efforts, and maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow, and reporting.
Key Responsibilities :
20% - Collaboration - Collaborate with the business and cross-functional partners to identify and define business requirements and prioritize enhancements.
60% - Platform Management - Customize Salesforce or Anaplan to align with Pro business processes and workflows. Evaluate new releases of Salesforce or Anaplan to determine functionality requirements and provide detailed information on how changes will apply to all affected departments / users. Build and maintain advanced custom reports and dashboards or models to provide actionable insights into business data. Lead the administration and maintenance of Salesforce or Anaplan, including user management, security settings, and data integrity.
20% - Teach, Train, Develop - Coordinate new and ongoing user training sessions. Develop training plans, materials, and documentation for users to help them effectively use Salesforce or Anaplan. Provide training and mentorship to Pro Platform Administrators.
Direct Manager / Direct Reports :
This Position typically reports to Manager
This Position has 0 Direct Reports
Travel Requirements :
- Typically requires overnight travel less than 5% of the time.
Physical Requirements :
Working Conditions :
Minimum Qualifications :
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications :
5 years of experience as a Salesforce Administrator with a proven track record of handling complex projects and configurations
Working knowledge of Salesforce Sales Cloud and Service Cloud
Deep understanding of Salesforce configuration tools including (but not limited to) : apps, custom fields, record types, dynamic layouts, flow, approval processes, custom settings, omni-channel, dashboards and reports
Understanding of when to use Salesforce configuration versus code-based solutions (triggers / Apex)
Experience with programming languages such as SQL, JavaScript, HTML, Java and Apex preferred
Certified Salesforce Administrator (or other relevant Salesforce certifications) preferred
DevOps and release management experience
Working knowledge of Microsoft Office Suite
Working knowledge of Tableau
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Excellent verbal and written communication skills including technical documentation
Minimum Education :
Preferred Education :
Minimum Years of Work Experience :
Preferred Years of Work Experience :
Minimum Leadership Experience :
Preferred Leadership Experience :
Certifications :
Competencies : Action Oriented
Collaborates
Communicates Effectively
Customer Focus
Drives Results
The pay range for this position is between $100,000 - $220,000
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
Salary : $100,000 - $220,000
