Services Field HR Manager - Northern Division

Position must reside in CT, ME, MA, NH, NY, or RI.

Position Purpose:

The Services HR Manager is responsible for implementation of HR programs and processes, to maximize business performance and champion excellent Associate and Customer experience in designated regions. This role supports Home Depot Exteriors, Home Depot Interiors, Lead Generation and Core THD Services teams. The Services HR Manager provides council to General Regional Managers for HDE and HDI, Regional Core Services Managers and Territory Managers Lead Generation for their respective regions. Services HR Manager is an influential, courageous, knowledgeable and trusted HR business partner that drives effectiveness and success in areas of organizational effectiveness; talent planning; efficient staffing; policy compliance; learning and development; associates engagement; positive associate relations and career pathing across multiple Services organizations.

Key Responsibilities:

• 30% Provides advice and council in general associate relations issues. Identifies breaches of culture and/or values that negatively impact workplace and addresses them. Gathers information and resolution for investigations. Ensures the same processes are followed in each business group.
• 25% Effectively executes human resources programs that support the business and drives consistency in practice of HR SOPs and employment law. Drives consistency and best practices within multi-business client group.
• 25% Assists with leadership & associate development as well as performance management in assigned Services region. Educates on existing enterprise HR tools and facilitates training sessions to ensure ongoing development (New Leader Assimilations, 360 degree feedback, Servant Leadership, Open Door Policy Training, Selection).
• 20% Acts as Associate Advocate, stays closely connected with client groups in the field through various of listening mechanisms such as: town halls, associate feedback surveys, round tables and exit interviews. In partnership with leaders, formulates solutions and action items to support positive associate experience.

Direct Manager/Direct Reports:

• This position reports to the Divisional HR Manager - Services.
• This position has 0 direct reports.

Travel Requirements:

• Typically requires overnight travel more than 50% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 4 to 6 years of experience in Human Resources is preferred.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:

• 5

Competencies:

• Technical knowledge of Human Resources specialties including employment law, employee relations, management and organizational development, staffing, training and compensation.
• Written and verbal presentation & facilitation skills including stand-up presentation skills. Effective communication skills.
• Problem solving and organization skills.
• Conflict management skills.
• Strong knowledge of Home Depot business processes.
• Experience or capability in supporting multi-business units from people programs perspective
• Strong Learning Agility
• Action Oriented (prioritizing needs from multiple business leaders)
• Ability to effectively drive change and strong results
• Process orientation
• Strong Business Acumen