What are the responsibilities and job description for the Logistics Coordinator position at HOME DEPOT U.S.A., INC.?
Candidates must reside within the geographic area they will support, including the 5 boroughs of New York City, New Jersey, Delaware, or Southeast Pennsylvania.
Logistics and Rental experience is a plus.
Position Purpose :
The purpose of this position is to maximize the productivity of all delivery resources (drivers, trailers, and vehicles) to ensure that rental assets are delivered and picked up on time. To achieve this, Logistics Coordinators must work with Stores, Rental Sales Representatives, and Rental Delivery Drivers to ensure all parties are executing as desired and that each party is accountable for service failures. The Logistics Coordinator manages the Large Equipment delivery process by planning and adjusting complex delivery routes to meet deliverables, maximize efficiency, and address delivery challenges. The position also manages the dispute resolution process, acting as a liaison between all stakeholders. The Logistics Coordinator must routinely think creatively to find solutions to problems and make recommendations based on routing and delivery expertise. Each coordinator is responsible for the network and has a specific focus on regions.
Key Responsibilities :
- 30% - Collaboration - This role is responsible for leading cross-functional projects and participating in team strategy discussions. Partners with the Contact Center on prospective rentals. Complete daily pick-up confirmation calls. Partners with sales team to assist with sales inquiries, appointments, equipment availability, and other opportunities. Partners with other facilities / locations on sourcing fleet for upcoming jobs. Partners with leadership on scheduling transportation of fleet being transferred from another facility. Partners with outside haulers when needed to deliver equipment. Troubleshoots reports daily and partners to resolve.
- 5% - Compliance, Safety & Training - Promotes overall safety and supports leadership where applicable. Perform all work and assignments in accordance with proper safety practices. Maintain regulatory compliance and DOT driving standards.
- 10% - Dispute Resolution - Manages the dispute resolution process with customers by analyzing and exploring various solutions and making recommendations to stores or other business partners.
- 55% - Routing, Planning, and Problem Solving - Uses discretion and independent judgment to plan driver routes that will meet customer needs while maximizing efficiency. This includes strategic planning to achieve on-time delivery of 90% or better as well as working with Technicians to ensure equipment is rental-ready and preloaded to ensure efficiency within an assigned region and adjusting routes to address various delivery challenges. This involves complex decision-making in a fast-paced environment. The Logistics Coordinator also makes recommendations for process changes that align with business goals.
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