What are the responsibilities and job description for the Logistics Operations Specialist position at HOME DEPOT U.S.A., INC.?
Job Summary:
The Logistics Coordinator plays a vital role in maximizing delivery resources to ensure timely rental asset delivery and pick-up. This position involves collaborating with various stakeholders, including Stores, Rental Sales Representatives, and Delivery Drivers, to achieve desired outcomes and maintain accountability for service failures.
Main Responsibilities:
The Logistics Coordinator plays a vital role in maximizing delivery resources to ensure timely rental asset delivery and pick-up. This position involves collaborating with various stakeholders, including Stores, Rental Sales Representatives, and Delivery Drivers, to achieve desired outcomes and maintain accountability for service failures.
Main Responsibilities:
- Collaboration: Lead cross-functional projects, participate in team strategy discussions, partner with the Contact Center on prospective rentals, complete daily pick-up confirmation calls, assist sales teams with inquiries, appointments, equipment availability, and other opportunities, source fleet from other facilities/locations, and collaborate with leadership on transportation scheduling.
- Compliance, Safety & Training: Promote overall safety, perform all work in accordance with proper safety practices, maintain regulatory compliance, and adhere to DOT driving standards.
- Dispute Resolution: Manage dispute resolution processes with customers by analyzing solutions and making recommendations to stores or other business partners.
- Routing, Planning, and Problem Solving: Plan driver routes to meet customer needs while maximizing efficiency, achieve on-time delivery rates of 90% or better, work with Technicians to ensure equipment is rental-ready and preloaded, adjust routes to address delivery challenges, and make recommendations for process changes aligning with business goals.
