What are the responsibilities and job description for the Senior Virtual Apron Design Specialist - Kitchens (Remote) position at HOME DEPOT U.S.A., INC.?
Position Purpose :
The Sr. Virtual Design Specialist is part of a central design team located at The Home Depot store support center. The Virtual Apron Support Team has the ability to engage and support customers on-line, in home, and in the store virtually. The Sr Virtual Design Specialist is responsible for providing tailored suggestions and solutions through consultative selling and visual merchandising presentations that inspire our customers. The Sr. Virtual Design Specialist services customers with expert kitchen design and professional sales support. This role is a member of the department's Customer Engagement Team and is responsible for qualifying new customers, designing / customizing according to customer's needs, creating quotes for new projects, obtaining payment, and ensuring a consistent differentiated customer experience. Additionally, this role specializes in, Regional Expertise, High Value Orders, Vendor Specialized Series, PAR Sales partnerships, Vendor Direct Pricing and Delivery.
Key Responsibilities :
- 30% Customer Service - Answer store associate product knowledge and configurator calls, leveraging training materials to coach and grow associates
- 30% Sell - Make open quote customer calls, helping to manage a positive customer experience and deliver the right product for the right price
- 30% Support - High Value orders
- 10% Other - Perform other duties as required by management
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