Virtual Apron Design Specialist - Closets (Remote)

Position Purpose :

The Virtual Apron Design Specialist is part of the Virtual Apron Selling team that supports helping customers with their projects. This role has the ability to engage and support customers on-line, in home, and in the store virtually. The Virtual Apron Design Specialist is responsible for providing tailored suggestions and solutions through consultative selling and visual merchandising presentations that inspire our customers. Additionally, this role is responsible for creating, maintaining and improving customer relationships while interacting with associates and customers on a daily basis during sales and product inquiry transactions. The Virtual Apron Design Specialist is also responsible for qualifying new customers, designing and customizing projects using various configurators according to customer needs, creating quotes for new projects, obtaining payment, and ensuring a consistent differentiated customer experience.

Key Responsibilities :

• 75% Sell - Helping to manage a positive customer experience and deliver the right product for the right price
• 15% Customer Service - Answer store associate calls, leveraging product knowledge and training materials to help in store associates work with customers on closet projects
• 10% Other - Perform other duties as required by management

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