What are the responsibilities and job description for the Sr. Manager Project Design and Execution position at HOME DEPOT U.S.A., INC.?
Position Purpose :
Responsible for the development, implementation and maintenance of programs and processes that enable sales to THD Professional Customers. Focuses on growth, program and process development, operations productivity, customer contact management and government and national account interface. Programs and processes include Sales Opportunity walk process and automation, will-call and delivery process improvement, new training programs and curriculum enhancements, merchandising and marketing interface, HDCC programs, Contractor Services Website and enterprise integration processes, operations productivity, sales per hour, labor and staffing, delivery and will-calls, training implementation and tracking, all communication to and from the field (E-room, Pro Gatekeepers and marketing communications.)
Key Responsibilities :
- Oversight of selling processes including sales per hour improvement, construction loan and commercial credit
- Responsible for operations processes such as deliver / will-call, item locator, AM and free delivery management, sales opportunity walk execution and measurement.
- Staffing including D42 and 94 staffing, template staffing, Leap support and management
- Responsible for training curriculum implementation and compliance
- Oversees communication including E-room development and maintenance, pro pilot communications, operations gatekeeper interface, quantity and quality control
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